Hail Damage Repair

Hail is the sneakiest roof damage in Arizona: a storm passes, the roof looks fine from the driveway, and three years later the ceiling stains — right after the insurance claim window has closed. Hail damage roof repair done right starts with a proper inspection and honest documentation, and that is exactly where CraftBuilt's hail team begins.

What Hail Actually Does to a Roof

Hail rarely punches visible holes. On asphalt shingles it crushes granules into the mat, leaving soft dark bruises that expose the mat to UV; the mat then decays until it cracks and leaks. On tile, impacts crack tile and fracture corners. On metal, hail dents — usually cosmetic, occasionally functional at seams and fasteners. The damage compounds silently, which is why insurers put time limits on hail claims and why a free inspection after any hailstorm is simply prudent.

Signs Hail Hit Your Roof

• Dents in gutters, downspouts, and AC fins — the ground-level tell
• Granule piles at downspout outlets after the storm
• Dark spots or bruising visible on shingle surfaces
• Cracked or corner-broken tiles
• Neighbors' roofs sprouting inspection crews — hail is a neighborhood event

Our Hail Damage Process

1. Free inspection: we survey slopes, count impacts per test square the way adjusters do, and photograph everything.
2. Straight verdict: real hail damage, cosmetic wear, or nothing actionable — we tell you which, and we don't manufacture claims.
3. Claim support when warranted: our insurance restoration team prepares documentation, meets your adjuster on the roof, and speaks their language.
4. Repair or replacement, from targeted shingle repair through full replacement when the bruising is roof-wide.

Hail Country in Arizona

Hail concentrates where terrain stirs the monsoon: the high plateau around Snowflake and the White Mountains, the Huachuca corridor at Sierra Vista — where hail claims are a substantial share of our work — and monsoon cells across the Valley and Payson Rim country. After any of these areas takes a storm, we run inspection routes; getting on the list costs nothing.

Does insurance cover hail damage in Arizona?

Most homeowner policies cover hail as a named peril, subject to your deductible and, increasingly, to roof age schedules. The claim succeeds or fails on documentation — which is why our inspections photograph and measure to adjuster standards from the start.

Is metal roof hail damage covered?

Often, though some policies carry cosmetic-damage exclusions for metal. We assess whether dents are cosmetic or functional and document accordingly — the distinction decides the claim.

How Adjusters Actually Assess Hail — and Why It Matters

Hail claims are decided by a specific ritual: the test square. An adjuster chalks a 10-by-10-foot square on each roof slope and counts qualifying impacts inside it; enough hits per square, slope by slope, and the roof qualifies for replacement rather than patch repair. Knowing this changes how damage should be documented — which is why our inspectors mark and photograph test squares the same way adjusters do, before the adjuster arrives. It's also why a general "the roof looks fine" from the ground means nothing: qualifying bruises are fist-height views, not curbside ones. When our documentation and the adjuster's count disagree, the photographs argue for you.

What size hail damages a roof?

Rule of thumb: quarter-size (about one inch) begins damaging aged asphalt; golf-ball hail damages nearly everything. But age and temperature matter as much as stone size — brittle, sun-aged shingles bruise under smaller hail than fresh ones. Arizona's high-UV climate means our roofs are often more vulnerable than the hail maps suggest.

My neighbor's roof was approved — will mine be?

Same storm, adjacent roofs, different outcomes happen constantly: slope orientation, roof age, and material all change the count. A neighbor's approval is an excellent reason to get inspected, not a guarantee. The inspection is free and the answer is yours either way.